We want you to be 100% satisfied with your purchase made on the Christmas Depot.

If for any reason you are dissatisfied with your purchase, simply log into our state of the art Consumer Rescue Center within 14 days of the order date to submit your request for a return authorization number. Please include the item(s) in question, and the reason for return. Upon receipt of your return we will gladly issue an exchange or refund your money to the original form of purchase, less shipping and handling.

The Christmas Depot issues credits or refunds within 30 days of receipt and inspection of returned parcels.

All returned orders must include the return authorization label issued by our Consumer Rescue Center attached to the outside of the carton, the original packaging, and be returned to us freight prepaid and insured. Since we are not responsible for any lost or damaged packages we recommend insuring the parcel for the product replacement value, and shipping it via a trackable method.

Unauthorized returns sent to us without a return authorization number will be refused.

Product returns are subject to a 18 percent restocking fee, except for Christmas trees, which are subject to a 20 percent restocking fee. We are not responsible for freight charges.

Refused parcels will be subject to applicable restocking fees and freight charges.

Halloween merchandise purchased before Halloween cannot be returned after Halloween, for refund, credit, or exchange.

Christmas merchandise purchased before Christmas cannot be returned after Christmas, for refund, credit, or exchange.

No refunds or exchanges on "Smart Card" purchases, gift certificates, Custom-Made products, or sale merchandise.

We want you to be happy with your purchase, and will do our best to guarantee your satisfaction.

Damaged Merchandise

Team Santa sincerely appreciates your patronage and we take a great deal of pride in delivering your order in a carefully packed and timely manner.

In the event of a damaged parcel, you must contact us within a 3 day period of the receipt of product via our Consumer Rescue Center. Please reference the item(s) in question, quantity, and a description of the damage and we will then issue the appropriate damage control procedure.

If you have an inquiry regarding a previous order, please visit Rudolph at our Rescue Center. Be sure to have handy your order number and the e-mail address you placed your order with.

Thank you for shopping the Christmas Depot.
The Largest Christmas Superstore on the Net.