Q: Is your site secure?
A: We take every possible precaution to guard your personal information. Our
servers are completely secure.
Q: Can I place my order by phone?
A: Absolutely. Just call our TOLL-FREE order line, 1-877 ELF LAND (1-877-353-5263).
Operators are standing by 24 hours each day, and every day of the week. You may also FAX in your order. You can send your fax 24 hours
every day. Our fax number is: 201.437.3218.
Q: Can I change my order after I place it?
A: We try to process every order as soon as it comes in. Therefore, we usually
cannot change the order after you place it. If you contact us IMMEDIATELY after
completing your order, however, we may be able to alter it.
Q: Can I track my order?
A: If your order has been shipped UPS, you can track it by using the Tracking
service available by clicking here
Otherwise, you can contact us via our state-of-the art Rescue Center, where a customer service
representative will be happy to assist you in tracking your package.
Q: How do you compute the cost of shipping?
A: We use standard shipping rates, plus a handling fee.
Q: How do I know how much shipping will cost me?
A: The shopping cart will provide you with an estimate of the shipping cost.
Q: Do you ship internationally?
A: We can ship anywhere in the world, excluding Canada, Indonesia and Africa.
Q: How long will it take for my order to arrive?
A: We process all orders within 48 hours of receiving them. Delivery time depends on the shipment method, and how far away from our warehouse the shipping destination is. If you choose UPS ground as your delivery method, please allow up to 10 business days for delivery.
Q: What if I receive my order and some items are missing?
A: Contact us via our state-of-the art Rescue Center, where a customer service representative will be happy to assist you.
Q: What is your return policy?
A: Click here
Q: Do you sell wholesale?
A: No, but we do offer quantity discounts on most items. Just look for the box labeled Buy more and SAVE. It displays the price per unit when you purchase in large quantities.
Q: Do you ship to PO boxes?
A: No. Our usual method of shipment is UPS, and unfortunately, they are unable to ship to PO boxes.
Q: Do I need to provide you with an e-mail address?
A: Yes. As an internet-based company, we need to have a valid e-mail address with which to contact you. Pursuant to our Privacy Policy, we do not make the e-mail addresses of our customer available to any outside parties.
Q: I have retired Department 56 pieces that have risen in value. Can I sell to your company?
A: No. ChristmasDepot.com does not participate in the Secondary Market on Department 56 collectibles. We do not raise the prices on retired pieces, nor do we purchase pieces from re-sellers.
Q: Do you have a print catalog available?
A: No. ChristmasDepot.com is our on-line catalog.
Q: Can I pay by check?
A: Yes. Click here for more information.
Q: What credit cards do you accept?
A: We accept Visa, MasterCard, Discover, and American Express cards.
Q: Do you donate to charity?
A: Yes, but we limit our donations to causes in the immediate area of our hometown of Bayonne, New Jersey.
Q: Will your electrical devices work in my country?
A: All our lights and other electronic devices are intended for use with 120 Volt, 60 Hz power supplies, which are standard in the United States, and also found in American Samoa, Canada, the Bahamas, Bermuda, the Cayman Islands, Costa Rica, Ecuador, Micronesia, Nicaragua, Palmyra Atoll, Puerto Rico, and Venezuela. Residents of countries other than the U.S. may have to utilize a voltage converter and/or a plug adapter to use our electric devices.
Q: Do you accept corporate or governmental Purchase Orders?
A: No. While we are happy to fulfill corporate and governmental orders, we do not accept PO’s. All products must be paid for at time of purchase.
